Returns

Returns:

TheBearWhisperer.com will accept returns up to 15 days after your package is delivered. All returns must be pre-approved and issued an RA# to be eligible for a refund. If we have a shipping error, please call or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to correct the situation. Please allow 1-2 weeks for Returns to be processed.

Follow these easy steps for any Return:

* e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 1-760-934-6666 (9am-5am Pacific time/ Monday-Friday), to be issued a Return Authorization Number (RA#)

* Write the RA# on the outside of the box.

* Please send item back in the original shipping box not the product box.

* Make sure the item is returned in original condition & unused. Clothing must be unused & unwashed with the original hang tags to be eligible for a refund. (no smoke smell, no pet hair, no stains, etc.)

* Make sure the item is returned with original packaging and hang tags.

* Customer pays return shipping. (unless error was ours)

* Return to the following address: TheBearWhisperer.COM Attn: Returns 204 Sierra Manor Rd., Mammoth Lakes, CA 93546

* Please allow 1-2 weeks for Returns to be processed.

* We will refund your credit card upon receipt and inspection of the returned merchandise.

* TheBearWhisperer.com is not responsible for customer returns that are never received. Ship your return with insurance & a tracking number.

* Your RA# will expire 15 days from when it is issued. If your package is not received before the RA# expires you will be charged a 15% restocking fee.

 

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